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An advanced solution gives your team a knowledge base and quick access to data related to a specific problem. Our goal is to fully equip remote workers with special features that will make technicians less dependent on back office facilities. The Front app allows employees to work smarter and be more flexible, saving time, resources and improving customer service. How can field service companies benefit from.
Mobile and autonomous technicians? Better first time repair rate First Fix Rate measures the percentage of time it takes a technician to resolve a customer's problem the first time, without additional assistance, preparation or parts. If your phone number list team has to return to the office to figure out every little detail, you can't expect a high first-time fix rate. When technicians have the knowledge base, customer insights and support in hand.
They become less dependent on the back office and can achieve better and faster results. Better technician success rate This metric measures the number of successfully completed tasks performed by a technician over a specified period of time. If a technician reschedules multiple tasks because he or she is unable to follow the established plan, it may be a sign that the employee lacks certain skills or knowledge. The FSM tool ensures that technicians have all the necessary information related to the customer and reported issues.
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